Support Automation
Support Staff Management
Customer service automation helps you to manage customer complaints centrally. All customer complaints can be logged into the system with simple reference number and can be linked to customer account module for reference. Support tickets can be prioritized as per need and will be useful to plan service support staff work schedule. Customer visit details can be tracked along with customer tickets and time spent on all support tickets can be used for report generation. Service calendar functionality can be used for planning service calls based on staff availability.
Key Features
- Track customer complaints centrally
- Plan service support staff work schedule as per support priority
- Generate reports on time spent on each support activities with visit details
- Manage Maintenance contracts for customer service activities
- Service staff event calendar can be used to plan service staff availability
Ticket Management
- Create support tickets for customer issues
- Link all support activities in customer accounts for better visibility
- Track all support visits with issue status
- Document all ticket resolutions with solutions for reference
- Activity, call planning for support staffs
- Generate report on support activities
Sales Automation
Marketting Management
Data & Security
Reporting & Analytics